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10 Best Live Chat Software for Small Business in 2021

live-chat-softwarePosted on Mon Aug 08 20222 min read
live-chat-softwarePosted on Mon Aug 08 20222 min read
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You now have access to more support and sales channels than ever before, running a business online. Of course, there’s no shortage of methods to communicate with your users and clients from phone to email, social media like Twitter, Facebook, and even Whatsapp. But in particular, one new medium has become more and more popular in recent times, i.e., live chat.

Customers are becoming highly impatient: a Hubspot study shows that 90% consider the prompt answer to a customer care query as significant. It is defined immediately as 10 minutes or fewer. This is why some companies even override the email setting. Now, via live chat software, a major hosting firm initiates all support questions. 

Working of live chat

Live chat software for websites is a basic window for text displays. Users can type in, and from your backend, you can see and reply. Your agent can also check a list of users and ask a query, as in a real shop. It should also be noted that the installation of live chat software is relatively very important these days. Usually, you just need to copy and incorporate a few lines of coding into your site. 

Top live chat software

In this article, we have listed out some best live chat software that you can use. So read and find out.

LiveChat

The Polish-based company is one of the biggest live chat software in the world. It is incredibly rich in features and has a clean interface that gives a breeze to engage with the product.  Apps for PC/Mac as well as iOS and Android can be used next to their refined chat console. And since there are always demands not to solve a live chat, they also provide an integrated help desk solution.

Olark

The Y Combinator sponsored startup has 12000 clients and has been in action since 2009. Interestingly, your staff is distributed internationally, so that someone is pleased to answer your requests for support. This is among the top live chat software. Besides its 14-day free trial, even up to 20 talks a month will have a free plan. Notable capabilities include chat automation tools that allow you to deliver messages to users who visit specific websites automatically. 

JivoChat

JivoChat has its beginnings in Russia and is a comprehensive worldwide live chat software. It is now used by around 300000 websites. Your entire appearance, including the present chat tool, is quite modern. A mobile iOS and Android app and Windows and Mac desktop software are available. 

Tidio chat

Tidio has Polish roots just as LiveChat. They are quite young; however, they have created a truly beautiful package. Up to 3 officers and unlimited discussions already belong to the free plan. You must nevertheless fork out $18 each month to benefit from their most advanced addition.

Userlike 

Over 2000 customers depend on Userlike, a live chat software based in Germany. Their servers are located in Germany since they are entirely GDPR-compliant, making them a very attractive alternative for European Union customers. What’s good is that with unlimited talks, they are playing a strong free plan. If you’ve got more than one operator, things start to get rather fast.

Pure chat

For larger teams, the promise from this Arizona-based business is attractive: limitless Chats to up to 10 operators at a $79/month flat rate. Furthermore, the live chat widget is available on as many websites as you wish. Therefore Pure Chat is among the best live chat software. For 30 days, Pure Chat may allow you to sample your live chat software. All the available pro features can be tested during that time. For both iOS and Android, mobile apps are available. You’re never going to miss the message of a guest. 14,000 consumers seem to utilize their goods already. 

Aribot.ai, a chatbot to collect information, arrange appointments and even receive payments, is an interesting feature. You also have services such as real-time visitor analysis and automatic conversation warnings with their two subscription subscriptions. The Pure Chat upgrade will erase the branding of the Pure Chat.

SnapEngage

SnapEngage is one of the world’s leading providers of live chat. They began in 2008 and now have 10000 clients. While most competitors are only available with their software, SnapEngage supports five more languages, including Spanish, Portuguese, German, and French. They also appear to target deeper pockets of customers. The most affordable option begins at $60 a month because it concentrates on live chat teams. It already contains four chat agents. Once you reach four agents, most other live chat software charges you a similar cost. They include several complex features, including co-browsing, which is a means to share your monitor with visitors.

Smartsupp

In many respects, Smartsupp is remarkable as a live chat software for websites. Once, they are brought to another level with live chat analytics. The live chat software captures the actions of your visitors on your site so that you know where things might be optimized. The second unique feature is that they offer a free Slivovica shot when you join up for the PRO Plan. However, you have to have at least one subscription to the STANDARD plan to benefit from their visitor’s recording functionality. Interestingly, Zendesk Chat is a strong inspiration for its user interface. Many aspects and features have just been removed, which is quite unfortunate.

LiveAgent

Eastern Europe rocks up the live chat game if you’ve not yet noticed it! Another example is LiveAgent: its headquarters are in Slovakia. They set up a large team of more than 21000 companies in line with their website when they were created in 2007. The list of features is amazing, of which video chat is unique in that list. They also offer a completely integrated help desk solution for each chat request. You can see how your customer service representatives work and usually feel that LiveAgent aims at the higher end of your customer spectrum.

Chatra.io

Chatra is amazing live chat software and shines out in many ways against its competitors, according to its range of features. For example, they support multilingual website configurations and complicated chat triggers. Of course, while you’re away from your desktop, iOS and Android apps are also available for chat. The free package is simple to start, but it does not contain automation, with unlimited conversations and one operator. The payment schedule begins at $15 per agent month. 

Final words

So these were some of the best live chat software that you can use for your business and interact with your clients and customers. So get the one that suits your budget and needs start chatting with your customers and grow your business. 

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